At Elio Cookware, customer satisfaction is our priority. This Return and Refund Policy explains how we handle returns and refunds for orders placed on our website.
Eligibility for Returns
We accept returns if:
- The item you received is damaged or defective
- You received the wrong product
- The item is significantly different from the description provided
To be eligible for a return, items must be unused, in their original condition, and returned with all packaging and accessories.
Time Frame
You must notify us within 7 days of receiving your order if you wish to request a return or replacement. Requests made after this period may not be accepted.
Process for Returns
To initiate a return, please contact us at [email protected] with your order details and a brief description of the issue. Our team will guide you through the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. Since we only accept Cash on Delivery.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse
- Items returned without original packaging
- Customized or special-order items
Exchanges
If your item is defective or damaged, we will replace it with the same product, subject to availability.
Contact Us
For any return or refund inquiries, please contact us at [email protected].